We are converting docx to pdf using onPremise and cloud
the generated pdf is not rendered properly.
Please find the docx and the result pdf file.
test-combodian-template-260625bbe53f409a-92vmaa.pdf (112.0 KB)
test-combodian-template-260625bbe53f409a-92vmaa.pdf (112 KB)
INVOICE TEMPLATE.docx (57.2 KB)
Hi Team, can you please provide the missing fonts
As suggested in your other post, please use custom fonts for conversion. It will resolve the issue. Otherwise, share your custom fonts with us for investigation.
This is a different document, the custom font we are not able to find what to use for the given docx, so please specify what font needs to uploaded for the correct conversion of docx to pdf
Microsoft Word shows your document contains Leelawadee UI font text. You can upload this font to your cloud font folder for conversion.
Tried with uploading the leelawadee Ui font, few characters which have upper and lower strokes are not rendered properly as in the pdf, please suggest what font to upload or what to do to render it properly.
test-combodian-template-eba9109a201acf05-n2v3j8.pdf (112.0 KB)
Please note that Cambodian is not our native language, so it is quite difficult to suggest an exact font. However, can you please create the expected PDF document using Microsoft Word for the investigation? Aspose.Words uses Microsoft Word’s behavior as a standard.
Please find the exported pdf from microsoft.
INVOICE TEMPLATE_ms.pdf (242.8 KB)
please suggest the solution at the earliest since we are in deadline for this fix.
Please provide a screenshot of the output PDF document, highlighting any characters that are not rendered as expected. It will help us to address the issue exactly.
INVOICE TEMPLATE_AWCloud.pdf (163.4 KB)
@KarthikRamneti
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): WORDSCLOUD-2694
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Hi, Is there any update on this. Need this on priority basis. Please update asap
I am afraid we have noticed the issue recently, and it is still pending for investigation. Please note that the product team schedules the issues’ investigation and resolution on first come first serve basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.
However, if you have a subscription to our paid support service . Then you can escalate the issue using it, as paid support has a different priority queue.
Hi , we received that the font used is Khmer OS Siemreap, we uploaded that font and converted using onPremise still we are getting few characters misrendered.
This the docx:
INVOICE TEMPLATE 1 - Edited (1).docx (67.7 KB)
This is the expected pdf:
INVOICE TEMPLATE 1 - Edited.cleaned.pdf (242.4 KB)
This is the pdf we got:
test-combodian-a958a56093ff526e-xm8a5b.pdf (114.8 KB)
@KarthikRamneti
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): WORDSCLOUD-2718
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Please note that any khmer font is not working in cloud as well as onPremise.
image.png (146.0 KB)
image.png (279.7 KB)
while i was going through other cambodian tickets forums it said to enable open type features for proper rendering of Cambodian glyphs
How to do this on words_cloud.
Hi @KarthikRamneti !
Thank you for your investigation. We’ll make sure to incorporate your findings when analyzing related tickets. Your contribution is greatly appreciated, and it will undoubtedly help us improve our processes. If you have any further insights or updates, please feel free to share them. We’re grateful for your assistance!
Hi team,
Can you please prioritise this task its a serv1 issue for us.
The issue is under analysis; I’ll share the results with you once there is an update.