PDF creation is not working - again

Aspose.Words Cloud Product Family
1

Hi,
We are using aspose for generating PDF from DOCX file. We are using longtime and we have not made any changes into it but today we have observed it not working. File are there in folder but still we are facing issue.

Same issue we have faced in August 2023, PDF creation is not working

Could please help use on this ? This is critical. Client is stuck.

error is 400 with description “Error: ExecuteMailMerge. Exception: Error while loading file ‘Production_Template/CDATemplate.docx’ from storage. The specified file does not exist.”

image.png (37.0 KB)

@tilal.ahmad

2

Sorry for the inconvenience. We are investigating this issue. Please share if you use default Aspose storage or link your s3. In case of other s3 buckets, please share the region: west, east, etc.

3

@pfrworksite
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2759

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

4

We are using default Aspose storage.

5

Could you please provide link for issue id and what is ETA for it ? This is critical. Client is stuck.

6

Regarding the ETA, we understand the critical nature of the issue and the client’s situation. We are currently prioritizing this matter and will provide an estimated time for resolution shortly.

We apologize for the inconvenience and appreciate your patience.

7

Please try our API reference at Aspose.Words Cloud - API References, authorize with your credentials, and use the “Upload File” method. By doing this, we will be able to determine if the issue is related to the SDK or not.

9

File is already uploaded on API storage. MailMerge Api is not working, response is coming as

“Error”: {
“Code”: “ErrorItemNotFound”,
“Message”: “Error while loading file ‘Sandbox_Template/CDATemplate.docx’ from storage. The specified file does not exist.”,
“Description”: “Operation Failed. File Not Found.”
},
“RequestId”: “8e182c19e98ff4a25d02042f29151e45”
}

10

This was working fine till 25th June. Suddenly from yesterday this has stop working and we have not made any changes.

11

We have deployed a fix, and everything should now work fine. The issue was due to the incorrect functioning of the Amazon S3 SDK. Please try again and let us know if you encounter any further problems.

Thank you for your patience.

12

Thanks for update. We will verify now and let you know if we faced any issue.

13

Is anything change in retention setting ? We fixed that long back Template and folder is missing - #7 but now I don’t see this setting. Will our file get delete after one month?

14

No, we didn’t change any settings; the error we fixed was connected with Amazon S3 SDK, not our app.

15

The issues you have found earlier (filed as WORDSCLOUD-2759) have been fixed in this update. This message was posted using Bugs notification tool by Ivanov_John