Issue with Authenticating with Aspose Words - Self Hosted

Aspose.Words Cloud Product Family
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Hi, I am seeing this when starting my Aspose Self Hosted instance - and customers that are using our system are currently experiencing documents in “Evaluation Mode” which is causing a lot of frustration.

Is there a fix?

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Please share how you run container, how you pass license keys

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We run it on Azure and pass through the license keys through the environment variables. It has worked well so far until two days ago I believe

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Okay, I see, please share the email associated with the keys you use, I will ask the billing team to check why it happend

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it@tidyinternational.com is the email

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I’ve been told that you have to pay for the subscription, they activate your account for now