ConvertDocumentRequest took to long to convert word to pdf and response time out 504

Aspose.Words Cloud Product Family
7

image.png (38.9 KB)
I ran a couple of requests using reference; you can check the results, but anyway, I’ll connect with the admin team to ask them what might be the reason.

8

Hi,
I already tested again your the API with another PC and still got this issue. I installed the lasted version (24.5.0) for my local project and the response time as image below.

image.png (23.8 KB)

Thanks.

9

@nhmdang1819
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2725

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

10

Hi @yaroslaw.ekimov,
Any update on this issue?

Thanks.

11

Our admin team is investigating this issue as we see in logs that requests are performed quickly in our service, but then something slows the response.

12

Also experiencing a similar issue where the logs show a quick process but response is extremely slow. This was previously fine but has slowed down since the end of last week. We haven’t made any changes to our code relating to this so appears to be something on Aspose’s end

13

We know the issue you’re experiencing and want to assure you that our team is working diligently to resolve it as quickly as possible. We appreciate your patience and understanding.

14

One of our network components was malfunctioning, but our admin team has successfully localized and resolved the issue. They are currently analyzing the cause to ensure it does not happen again. We apologize for any inconvenience this may have caused.

Thank you for your understanding.

15

This seems to now be happening almost weekly. We are actively looking for a replacement service to Aspose as we can’t continue to rely on Aspose for a production application with the increasing number of outages. Note that this did not seem to be an issue until around 6 months ago, and since then has been an increasing number of issues. I suspect you have changed something in your back end processing infrastructure. Is there any commitment from Aspose that the service quality will be restored to the previous reliable state?

16

Agree with your point of view.

Hi @yaroslaw.ekimov

We need a commitment from Aspose that this will not happen again. We can be patient but our customers cannot.

Thanks.

17

Hi @yaroslaw.ekimov ,
Any updates on this one?

image.png (10.2 KB)

The performance of this API still extreme slow when I apply the fontsLocation.
Thanks.

18

We are trying to replicate this issue but have had no luck. Could you please share the country from where you make requests? Maybe we can run a VPN with your location and then reproduce the issue.

19

Hi @yaroslaw.ekimov ,
My country is Viet Nam.

Thanks.

20

We are having more issues again today with API calls failing.

21

Hi @yaroslaw.ekimov ,
Now the API can not response data with fontsLocation.

Reference: https://api.aspose.cloud/v4.0/words/convert?format=pdf&fontslocation=fonts
image.png (4.6 KB)

Thanks.

22

I shared your info with the admin team, and they will investigate this issue with new location information, as we haven’t reproduced it from any country before.

23

Hi @yaroslaw.ekimov ,
Any updates on this issue?

Thanks.

24

Sorry for the delay; we are benchmarking our API to find a weak spot. I hope it will be resolved soon.

25

Hi @yaroslaw.ekimov ,
Any updates on this issue?

Thanks.

26

The problem is more complex than we could have expected. It was partly fixed by fixing DNS binding, but the issue still persists at random moments, so we are logging everything to find any clue.