Convert to PDF fails

Aspose.Cells Cloud Product Family
1

Hi

I have been successfully using the API endpoint to convert Excel files to PDF up until last week. However, I am currently encountering persistent errors with this functionality. I am unsure of what changes might have caused this issue.

I have attached the relevant details for your reference and would greatly appreciate your assistance in resolving this matter.

“https://api.aspose.cloud/v3.0/cells/convert?format=PDF&checkExcelRestriction=true&pageWideFitOnPerSheet=false&pageTallFitOnPerSheet=false”

2

@thomp361 ,

Please tell us the approximate time frame for this to occur and your client ID. We check it ASAP.

3

@thomp361 ,

Can you provide more specific error information? For example, 502 Bad Gateway or requestId.

5

Please find my client ID here: 1e897b96-183f-4c20-87e9-1842e8c5c7f5

if I select more files, around 7 or 8, there seems to be a timeout issue.

6

@thomp361
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SUP-5834

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.