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Cloud login shows error message NullReferenceException

Upon login this is the message:



Sorry, an error occurred while processing your request.

The exception message is: Object reference not set to an instance of an object.

There was a NullReferenceException while rendering StorageManagement's UpdateSaasposeStorage action.

Stack trace:

at SaaSpose.API.Web.Controllers.StorageManagementController.UpdateSaasposeStorage(Int32 storageID) at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass15.b__12() at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)

Hi Priya,

Please clear your browser's cache and try again. You should be now able to log in and create, open or delete folders. You can upload files in any folder and delete files/folders. Select My Files tab to open root folder because Up One Level button is not working yet. We are fixing this and other remaining issues.

We are extremely sorry for the inconvenience.

Best Regards,

Login works but service is still down.

Hi Priya,

Hopefully you will be able to utilize the service after following the instructions sent to you by Billy. Regarding your storage issue, we will update you in your first thread once it is resolved.

Best Regards,