When trying to convert PDFs using Cloud API java / json error messages are showing up.
System.JSONException: no content to map to Object due to end of input: (System Code) Class.AsposeService.folderExists: line 209, column 1 Class.AsposeService.registerDocument: line 12, column 1 AnonymousBlock: line 3, column 1 AnonymousBlock: line 3, column 1
To debug, logged into cloud service. After logging in, these error messages show up when trying to edit, delete, create, rename, open the folders.
Sorry, an error occurred while processing your request.
The exception message is: AmazonS3 exception: The specified key does not exist
There was a AmazonWebExc while rendering Storage's Index action.
Stack trace:
at SaaSpose.API.Data.FileDataProvider.AmazonS3Provider.FileList(String bucket, String path) at SaaSpose.API.Business.FileStorage.AmazonS3FileManager.FileList(String path) at SaaSpose.API.Web.Controllers.StorageController.Index(Int32 storageID, String path, Boolean isAjax, Dialogs dialog, IEnumerable`1 checkedfiles) at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass15.b__12() at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)
We have implemented auto-scaling architecture which automatically starts new servers in case there is any issue with an existing server or workload is too much for existing servers to handle.
Our cloud service was migrated to this new architecture on this weekend. There are chances some of your input files are not migrated. Can you please re-upload your files and try again? After uploading your files again, you will experience a better service.
The issue is we cannot access our files / folders in our cloud storage area. When trying to open a folder, we get the error message I posted. If I try to delete the folder, nothing happens. If I try to create a new folder, it will let me create a folder but then I cannot enter or edit it.
The issue is we are using the API and it is giving us the error messages I showed you. So we then tried to log in to see if we could figure out the issue.
So right now we are completely stuck. This is impacting our customers - do you have an ETA of how long this will take to resolve?
The issue was not with the service. There is some issue with the Sign method when signing HTTPS requests. You can follow the instructions sent to you by Billy.
We are checking the storage issue you shared and will update you soon.
As an update, please note the latest version of Aspose.PDF Cloud API introduced its own API methods for storage operations. Now, you do not need to use Aspose.Storage Cloud API for the purpose. Please check following documentation link for more details.