Billing service is down and causing watermarks in generated files

Your status page at https://status.aspose.cloud/ is showing that your billing service is having a major outage. Unfortunately, this is a common occurrence and it’s causing our self hosted instances to run in evaluation mode, inserting watermarks in generated files.

Please provide timely updates on when this will be resolved.

Furthermore, I thought a safeguard was placed so that there is a seven day grace period when this happens. The grace period is clearly not implemented correctly in your images for self-hosting.

Requests directly to /v4.0/words/info responds with no AdditionalInfo key, where a nested object is expected to contain the IsMeteredLicensed key. We actively poll this as part of the healthcheck in our system. At the time of writing, the AdditionalInfo key isn’t present.

Looks like the billing service is back up and we’re seeing pod restarts initializing successfully. Would still like to get a report of what happened and what your team is going to do to prevent this from happening again. This isn’t the first time your billing service going down wreaked so much havok.