Billing service is down and causing watermarks in generated files

jurrris · August 25, 2026, 10:57am

It’s alive. Issue disappeared at ~10:50UTC and we did nothing at our end.

yaroslaw.ekimov · August 25, 2026, 11:01am

@jurrris
Great to hear it works on your end, they continue investigation

jurrris · August 25, 2026, 1:00pm

And it’s back to degraded state

yaroslaw.ekimov · August 25, 2026, 1:17pm

So you restart pods for some reason? I mean after container successfully connect to billing the grace period of 7 days begin, but anyways I ping them again, to hurry them up

jurrris · August 25, 2026, 1:49pm

We have a health check that verifies if /v4.0/words/info returns IsMeteredLicensed: True. The pod is restarted if it doesn’t, preventing the service from falling back to trial mode.