Bad Gateway Error

Aspose.PDF Cloud Product Family
1

@tilal.ahmad

We are experiencing the Gateway Error once again. We are seeing multiple errors today that match this pattern…

Error summary:

  • PUT:502:https://api.aspose.cloud/v3.0/pdf/storage/file/xxxxxxxxx.pdf | Bad Gateway Occurred: 5
  • System.CalloutException | Read timed out Occurred: 6

Please advise ASAP.

2

@jnugent Hi, I’m having this error too, I think it’s their problem, let’s hope they solve it quickly

1 Like
3

@jnugent, @brandfactory

We are sorry for the inconvenience. We are investigating the issue and will fix is soon.

4

@tilal.ahmad, this is a significant production issue. Please provide updates as soon as they are available.

5

@jnugent @brandfactory

Please note that the Aspose.PDF Cloud service is now up. We are investigating the problem and will try to avoid it in the future.

6

@tilal.ahmad, we are once again experiencing the same Gateway error that we’ve reported in the past (see below).

“Bad Gateway Occurred”

Please advise ASAP.

7

@jnugent

We are sorry for the inconvenience. The Aspose.PDF Cloud service is working as expected, as the issue was fixed immediately. Please let us know if you are still facing any problems in this regard.

8

@tilal.ahmad

We are once again experiencing the same “Bad Gateway” error:
Error summary:

  • GET:404:https://api.aspose.cloud/v3.0/pdf/storage/file/xxxxxxxxxx.pdf | Not Found Occurred: 24
  • GET:502:https://api.aspose.cloud/v3.0/pdf/storage/file/xxxxxxxxxx| Bad Gateway Occurred: 3
9

@jnugent
The API is working fine on my end. Please share your input document(s) along with a sample code with us for investigation.

10

@tilal.ahmad , we are once again experience gateway timeout issues. Please look into this ASAP. It is impacting critical business functionality.

11

@jnugent

Aspose.PDF Cloud API is working as expected. Please share some more details of the issue.

12
  • GET:404:https://api.aspose.cloud/v3.0/pdf/storage/file//_MergedFile_PREVIEW.pdf | Not Found Occurred: 18
  • GET:502:https://api.aspose.cloud/v3.0/pdf/storage/file//_MergedFile_PREVIEW.pdf | Bad Gateway Occurred: 2
13

@tilal.ahmad

We are seeing a number of errors like this…

  • PUT:502:https://api.aspose.cloud/v3.0/pdf/storage/file/.pdf | Bad Gateway Occurred: 3
  • PUT:502:https://api.aspose.cloud/v3.0/pdf/storage/file/.pdf | Bad Gateway Occurred: 1
  • GET:404:https://api.aspose.cloud/v3.0/pdf/storage/file//.pdf | Not Found Occurred: 18
14

@tilal.ahmad, nothing has changed on our end. This issue comes up every month or so. It is definitely on the Aspose/AWS side.

15

@tilal.ahmad, this is from the Aspose logs…
Error: DownloadFileAsync. Exception: AmazonS3 Storage exception: The specified key does not exist. Bucket ‘aspose.cloud-filestorage-prod’, FilePath ’

16

@jnugent

Please let us know if you still facing the issue.

17

Users are reporting that things have improved, but it is very slow

18

@tilal.ahmad, I see another error was just generated, same issue

19

@jnugent

We are investigating the server logs and will update you accordingly.

20

@tilal.ahmad, users reported consistent slowness/timeouts all day yesterday. This is critical to fix.