I am experiencing significant performance issues with Aspose.Slides Cloud API that started recently. The conversion processes that previously completed within tens of seconds to a few minutes are now taking over 5 minutes to complete.
Issue Details:
Previous Performance: Document conversion completed in 30 seconds to a few minutes without any issues
Current Performance: Same operations now take over 5 minutes
Impact: Extended response times are causing request timeouts on our server, resulting in frequent errors
API Operations Affected:
Primary Issue: “Convert a Presentation and Save It in a Specified Format to Storage”
API Endpoint: /slides/convert/{format} (PUT method)
Resource: ConvertAndSave
Documentation: Convert a Presentation and Save It in a Specified Format to Storage|Documentation
Additional Issues: The split method (Node.js SDK) is also experiencing similar delays
Implementation Details:
Using Node.js SDK
No changes made to our implementation or server configuration
Same document types and sizes as before
Analysis:
Since our implementation has remained unchanged and this issue appeared suddenly, we suspect this may be related to performance issues on Aspose’s server infrastructure.
Request:
Could you please investigate if there are any known performance issues or server-side problems affecting the Aspose.Slides Cloud service? We would appreciate any information about:
Current server status and performance metrics
Any ongoing maintenance or infrastructure changes
Expected resolution timeline
Recommended workarounds or alternative approaches
This issue is significantly impacting our production environment, and we would greatly appreciate your prompt attention to this matter.
@presencoach
Could you please provide more details about the specific document types and sizes you are using for the conversion process?
We found the following message in our server logs.
We have not changed any environment variables.
Is there any connection?
{“message”:“Unexpected Error”,“error”:{“message”:“AmazonS3 Storage exception: One or more errors occurred. (A task was canceled.)”,“code”:400},“logLevel”:“ERROR”}
@presencoach,
Thank you for contacting free support. We are sorry that you encountered this problem. Could you please specify which version of the Aspose.Slides Cloud SDK for Node.js previously met your performance expectations and which version you are currently using?
I am surprised and grateful for the quick response from support
. The version of the SDK I am currently using is 24.12.0.
The version has not been changed at all.
@presencoach,
Thank you for the details.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): SLIDESCLOUD-2053
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
1 Like
I sincerely apologize for the confusion regarding ticket SLIDESCLOUD-2053.
Upon further investigation, I believe the performance issue may have been caused by the slide documents being too large, which resulted in extended processing times rather than a server-side problem. This was completely my misunderstanding.
I think we can resolve this issue by implementing appropriate file size limitations on our end.
I apologize for any inconvenience caused and thank you for your time in investigating this matter.
@presencoach,
We are glad you have identified the cause of the problem. Thank you for the information.