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502 Bad Gateway - sporadic bouts since about 2023-8-21 09:00 UTC

Do you/did you have server issues in the last 10 hours?

image.png (21.4 KB)

possible dup of ā€¦

@it_tidyinternational

We apologize for any inconvenience caused. During our examination of the server logs, we identified high memory usage, which appears to have contributed to the server response problem. We are actively investigating this matter.

Hello there

Do you have an update on this issue? This is causing problems with our customers downloading their PDFs via our application.

Please provide us with an update.

Thank you.

@it_tidyinternational

Please check now and confirm. We increased the number of server nodes; it should be working now.

fwiw,

We have seen periods of sporadic 502sā€¦ Bad Gateway ā€¦ (UTC)

  • 2023-08-23 09:33:51 -> 2023-08-23 09:56:03
  • 2023-08-23 08:30:07
  • 2023-08-23 07:49:42
  • 2023-08-22 17:03:29 -> 2023-08-22 17:55:23
  • 2023-08-22 14:10:53 -> 2023-08-22 14:30:47
  • 2023-08-22 10:03:55 -> 2023-08-22 10:36:37
  • 2023-08-22 09:35:44
  • 2023-08-22 08:40:27
  • 2023-08-22 08:10:21 -> 2023-08-22 08:19:46
  • 2023-08-22 07:42:06
  • 2023-08-22 04:39:33
  • 2023-08-21 14:15:52 -> 2023-08-21 14:26:54

@it_tidyinternational

Yesterday, we made some changes to our API and we are confident that these changes will address the timeout issues.

Thanks for the update,
At this stage, no events logged at our end since the already noted 2023-08-23 09:56:03

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