I see multiple instances of the following error in my API logs:
Error: BuildReport. Exception: Error while loading file ‘/DO_NOT_DELETE/territories/EU.docx’ from storage
When I look at the files in my dashboard I can see that the file is there.
I started getting these errors at: 2025-07-15 10:09:51 AM
I have not made any code or configuration changes.
Do you use internal aspose storage or your own?
I use Aspose storage.
Please share your storage id, I will contact the storage team
Where do I find that information and is it safe to share them on this forum?
Will a request ID help?
Request Trace Id: 872b2f22-9c93-4b10-92b5-c12ddd08507f
Hello Yaroslaw,
Do you still need the storage id?
Is it the name in the Storages section of my dashboard?
I’m still having the same issue:
Error: BuildReport. Exception: Error while loading file '/DO_NOT_DELETE/territories/EU.docx' from st
Request Trace Id
6fa41ad6-9a72-4cb3-9835-86260e81c5ef
Request Start Date
2025-07-15 8:48:56 PM
Request End Date
2025-07-15 8:48:57 PM
Is there any update on a fix?
Yes, you can safely post it on the forum; only the storage team could use it.
This is happening with more than one storage:
4e41c3eb-debe-48fb-b7d0-d6a34ea5c36d
ea1c3782-a63a-4ca8-bec6-f6c603d911a5
Thanks for sharing, as far as I know storage team is developing fix at the moment, we hope it will be available soon.
This storage is also having the same issue:
fc5ae6f6-ca9b-4458-93a7-08f5e5c59743
Still no fix?
The work of fixing is in progress.
Sorry for the inconvenience.
@FFSPUD
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): WORDSCLOUD-3088
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.