@it_tidyinternational can you please provide further details about your environment?
Additionally can you please check that the font is available in your running environment. If a font is not available and accessible by Aspose.Words API it automatically replace the missing font with another. You can easily check for font substitutions implementing the interface IWarningCallback:
public class IssueCallBack : IWarningCallback
{
public void Warning(WarningInfo info)
{
Console.WriteLine(info.Description);
}
}
Document document = new Document();
document.WarningCallback = new AppendIssueCallBack();
For additional reference, a conversion was attempted 3 times with the same template.
The first two made use of the correct font, but the 3rd was wrong.
the query appear similar
Success: Export the document into the specified format… name ‘f8cbe725-43db-4756-8614-cff74d667dc4.af1074e2-bff8-4c72-a516-abd2b5b794b3.docx’,format ‘pdf’,folder ‘7262662a-5efc-4f73-b4ec-7cc2cafa0456’,outPath ‘’
Success: Export the document into the specified format… name ‘f8cbe725-43db-4756-8614-cff74d667dc4.23c5880c-8711-4a97-b3ec-dc70a089bdb2.docx’,format ‘pdf’,folder ‘7262662a-5efc-4f73-b4ec-7cc2cafa0456’,outPath ‘’
The request trace ID may assist in identifying different processing paths
Request Trace Ids
1-642e3a04-2b52eb784b59c0852e2e2e35 = Fault
1-642e39fa-2d181a85193cb5e958e387da = OK
1-642e39e0-6add941d55b94f8938ed1bad = OK
@it_tidyinternational thank you for additional information. I will move the topic into the appropriate forum. My colleagues from Cloud team will help you shortly.
We are sorry for the inconvenience. We are in between migration to new server so you are getting the issue due to missing fonts. You can upload the missing fonts to a storage folder and pass the folder path in the fontLocation parameter in the request. It will resolve the issue.
Hello Tilal, We are having a similar issue with Aspose cloud word. When will the issue be resolved on your side or do we have to fix this ourselves with a font folder as mentioned?
Thanks for your feedback. Initially we have noticed that the issue has been raised because of missing fonts on the new production server. However, we have logged a ticket WORDSCLOUD-2290 for further investigation.
Meanwhile, we will appreciate it if you please also share your input document along with the sample code. It will help us to investigate and address your issue exactly.