/v3.0/slides/convert/pdf Intermittently Fails with Timeout Errors

Aspose.Slides Cloud Product Family
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1

We have been seeing frequent timeout errors when sending PUT requests to /v3.0/slides/convert/pdf .

This started occurring intermittently around 12:45 on July 6UTC). Since then, the endpoint has been timing out quite often.

Could you advise on how we can mitigate or resolve this issue? Also, please let us know if there are any known incidents or recommended retry/backoff settings for this endpoint.

2

@VideoStep,
We are sorry for the inconvenience.

We will check this issue on our side. To help us investigate the timeouts more precisely, could you please share the following information?

  • Request IDs or response headers for the failed requests, if available
  • Exact timestamps of several failed requests, including the time zone
  • The approximate size of the input presentations
  • Whether the issue occurs with specific files or with different presentations
  • A sample presentation that reproduces the timeout, if you can share it
  • The timeout value configured on your client side

As a temporary mitigation, we recommend using retry logic with exponential backoff for intermittent timeout errors.

3

@andrey.potapov thanks for your investigation.

  • 2026-07-05T00:54:35(UTC)
  • 2026-07-06T04:00:30(UTC)
  • 2026-07-07T09:09:14(UTC)

not large, at most several megabytes.

with different presentations

it’s hard to share but the one occurs this is converted from Google Slide and the other one is created with PowerPoint.

60sec.

4

@VideoStep,
Thank you for the additional information.

We have tried to reproduce the issue on our side, but so far the conversion requests have completed without timeout errors.

Could you please share several examples of failed requests, including the exact timestamps with the time zone and request IDs or response headers, if available? This will help us find the corresponding entries in the service logs. A sample presentation that causes the timeout would also be very helpful.

5

@andrey.potapov thanks for your investigations. I will check logs.

then, it looks the other requests failure to the endpoint /v4.0/words/convert from our same product is caused by billing timeouts

6

@VideoStep,
Am I correct in understanding that the problem is not with Aspose.Slides, but with Aspose.Words?