thank you @yaroslaw.ekimov
it seems to be working faster now
Thanks for quick response. Great to hear everything is fine.
@yaroslaw.ekimov
It seems like the solution is not stable.
two out of nine attempts failed today with the error ESOCKETTIMEDOUT
Sorry for the inconvenience. Please share your client ID for us to look more closely at logs on your requests.
Thanks.
Sure, that’s my client ID
53a3b3b3-efa3-4f16-b234-12452ef9415c
@Bestlinks
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): WORDSCLOUD-2721
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
We are tweaking our servers and gathering statistics to improve stability and performance.
Now every few requests I get this error:
Error: Authorization failed
it can work fine for like 6-7 requests and then I’ll get this error for the 8th try
Sorry for the inconvenience; the admin team told me they redeployed the identity service. Please could you check you don’t get Auth error anymore
@yaroslaw.ekimov
The issue persists.
yesterday 2 requests out of 5 failed with the error Authorization failed.
Please note that I’m sending all of the requests with the same method and same code and same credentials, so how come some requests succeed while other fail?
Thank you for bringing this issue to our attention. We will investigate it thoroughly and have increased the priority to ensure a prompt resolution.
@yaroslaw.ekimov @Ivanov_John
This issue is taking too long to fix.
I’m still getting
Error: Authorization failed
every few requests
@yaroslaw.ekimov @Ivanov_John
Today it is even worse!
nine out of eleven requests got either authorization failed or sockettimeout
are you guys doing anything about it?
We know the issue you’re experiencing and want to assure you that our team is working diligently to resolve it as quickly as possible. We appreciate your patience and understanding.
This is the worst its ever been, nothing is going through without timeout.
One of our network components was malfunctioning, but our admin team has successfully localized and resolved the issue. They are currently analyzing the cause to ensure it does not happen again. We apologize for any inconvenience this may have caused.
Thank you for your understanding.
@yaroslaw.ekimov @Ivanov_John
It worked fine for about 4 days and today the issue is back again…
getting the same errors
Please share your location; we will try to replicate your issue with a VPN from your area.