Using the Aspose Words API returns Error: ESOCKETTIMEDOUT

Aspose.Words Cloud Product Family
1

I am using Aspose Words API to convert HTML strings to Docx.
I have been using it for months and had no issues.
Ever since your servers crashed on the 8th May the response from your server takes extremely long time.

the process used to be very fast, a few seconds, and now not only does it take almost a minute, sometimes it take so long that I get this error:
Error: ESOCKETTIMEDOUT

This is my code:
const { WordsApi, ConvertDocumentRequest } = require(‘asposewordscloud’);
const wordsApi = new WordsApi(process.env.ASPOSE_WORDS_CLIENTID, process.env.ASPOSE_WORDS_SECRET);
const convert = wordsApi.convertDocument(request)

2

Sorry for the inconvenience. There were network issues in the data center. Could you please check if it works fine now?

3

thank you @yaroslaw.ekimov
it seems to be working faster now

4

Thanks for quick response. Great to hear everything is fine.

5

@yaroslaw.ekimov
It seems like the solution is not stable.
two out of nine attempts failed today with the error ESOCKETTIMEDOUT

6

Sorry for the inconvenience. Please share your client ID for us to look more closely at logs on your requests.
Thanks.

7

Sure, that’s my client ID
53a3b3b3-efa3-4f16-b234-12452ef9415c

8

@Bestlinks
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2721

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

9

@yaroslaw.ekimov
Any updates?
The issue Is still there.
every few requests, one or two will fail

10

We are tweaking our servers and gathering statistics to improve stability and performance.

11

@yaroslaw.ekimov

Now every few requests I get this error:
Error: Authorization failed

it can work fine for like 6-7 requests and then I’ll get this error for the 8th try

12

Sorry for the inconvenience; the admin team told me they redeployed the identity service. Please could you check you don’t get Auth error anymore

13

@yaroslaw.ekimov
The issue persists.
yesterday 2 requests out of 5 failed with the error Authorization failed.
Please note that I’m sending all of the requests with the same method and same code and same credentials, so how come some requests succeed while other fail?

14

Thank you for bringing this issue to our attention. We will investigate it thoroughly and have increased the priority to ensure a prompt resolution.

15

@yaroslaw.ekimov @Ivanov_John
This issue is taking too long to fix.
I’m still getting
Error: Authorization failed

every few requests

16

@yaroslaw.ekimov @Ivanov_John
Today it is even worse!
nine out of eleven requests got either authorization failed or sockettimeout

are you guys doing anything about it?

17

We know the issue you’re experiencing and want to assure you that our team is working diligently to resolve it as quickly as possible. We appreciate your patience and understanding.

18

This is the worst its ever been, nothing is going through without timeout.

19

One of our network components was malfunctioning, but our admin team has successfully localized and resolved the issue. They are currently analyzing the cause to ensure it does not happen again. We apologize for any inconvenience this may have caused.

Thank you for your understanding.

20

@yaroslaw.ekimov @Ivanov_John
It worked fine for about 4 days and today the issue is back again…
getting the same errors