Urgent :: Your pricing plan allows processing files with maximum size of '10485760' MB.. Method

[OrionDev]

Hi,
We have configured aspose with salesforce to generate pdf from docx. Since yesterday evening suddenly file generation has stop with following error,

Error: Your pricing plan allows processing files with maximum size of
‘10485760’ MB… Method: Populate document template with data…
Parameters: name ‘xxxxx.docx’,folder
‘xxxxxx’,filename ‘’,cleanup
‘UnusedRegions’,useWholeParagraphAsRegion ‘True’,withRegions
‘True’,destFileName ‘’,storage ‘Aspose for Cloud Default Storage’

I have come acrossed below url. Is this issue resolved ?

Request body too large when uploading via CURL

Good evening, we are trying to upload some pptx files with sized between 30 and 100 MB via the CURL api, and we’re getting this kind of error: { “error”: { “code”: “error”, “message”: “An error occurred while parse the multipart content: One or more errors occurred. Request body too large.”, “description”: “Operation Failed. General Error.”, “innerError”: { “requestId”: null, “date”: “2020-01-13T14:28:39.3150202Z” } } } Is there a way to increase maximum body size for curl PUT reques…

Because of this all work has stopped. Could you help on this ASAP ? We are badly stuck now.

[tilal.ahmad]

@OrionDev

@OrionDev

Error: Your pricing plan allows processing files with maximum size of
‘10485760’ MB…

We are sorry for the inconvenience. We already noticed the issue with some other accounts due to a recent change in the billing system. We are investigating and will fix it soon. However, please share the APP SID that is throwing the above error. Because we are unable to find any log against your current user(OrionDev) email id.

@OrionDev

I have come acrossed below url. Is this issue resolved ?

Yes, this issue was fixed with Aspose.Slides Cloud API Version 3.0.

[OrionDev]

Hope it’s safe to share APP SID here with you?

[tilal.ahmad]

@OrionDev

Thanks, Yes we found the logs against the shared APP SID. And will update you with the fix soon.

[OrionDev]

Hi Tilal,
Please let me know the ETA on the fix. My client’s business is completely blocked due to this issue since yesterday.
How soon can I expect the fix?

[tilal.ahmad]

@OrionDev

Thanks for your patience. We have fixed the issue, it should work now. Kindly check and confirm if you still face any issue.