[Urgent] Words API not responding!

Aspose.Words Cloud Product Family
41

Same is happening with us. In morning as well, I reported that some instances of this on premise approach intermittently started failing. This is very irritating for us and has been raising escalation to get rid of the dependency on aspose. We are seriously considering alternatives as of now as we are helpless in these situations

42

This is the response from aspose pod for which it is not working:

{
“Name”: “Aspose.Words Cloud API”,
“Version”: “24.12.0”,
“RequestId”: “76aab86e-0d8d-4276-8aa2-07d8cc3db2b7”
}

43

Issue is under investigation.

44

I would like to highlight again that this time also, we came to know from clients that they are seeing water mark issues. Please understand that it is most important for us to know this beforehand so that we can switch to other strategy. This is embarrassing for us and has been escalated multiple times

45

Also, can we get a timeline when it will be resolved?? We need to inform business

46

I shared that info with the billing team, other product also faced the same issue with billing, they are investigating issue.

47

It says resolved but we are still seeing watermark!!

48

Can you please check?

49

Did you try to restart container to check if it works?