Our production service is impaired with this error - Error 400
Error: ExecuteMailMerge. Exception: Error while loading file '00DDn000002IkkgMAC/Z Item Spec Materia…
We are also seeing error with aspose storage -
Error: AmazonS3 exception: Error ‘The specified key does not exist.’, Bucket ‘afc-filestorage’, FilePath …
Please investigate ASAP
Please check that the document you are trying to download is uploaded to storage before, as the error is about missing the file.
nothing has changed on our end. These files were present before. the folders with the files in S3 buckets went missing as of yesterday with this error - Error: AmazonS3 exception: Error ‘The specified key does not exist.’, Bucket ‘afc-filestorage’, FilePath. Let me know if you need additional details on this exception
Can you check them via the dashboard? If they are available, then please share your client ID to check the logs.
yes, I verified under Dashboard → Files
we are now trying to manually restore the missing folders/files. Still many are missing.
Client id: 4c6d1b09-03c6-470c-a158-f90153b8e2db
Account # : 170406045749