Urgent Request - 502:Bad Gateway error

Aspose.Words Cloud Product Family
1

Hi team,

We are using Apsose cloud v4.0/words/convert?format=pdf and constantly getting 502:Bad Gateway

This is causing a production issue in our live service.

Please help.

Thank you.

2

Add on

We are directly calling the api.

We first mail merge a template to a new file then we download the new file. It seems the latency has caused the issue when downloading the new file that does not exist yet.

Also, in the log there’s no download failed being logged.

Here’s the mailmerge example from the log

{
“timestamp”: “2024-05-07T19:08:41.842324Z”,
“description”: "Success: ExecuteMailMerge. ",
“product”: “Aspose.Words”,
“clientId”: “----”,
“customerIp”: “---”,
“responseSuccessful”: true,
“methodName”: “ExecuteMailMerge”,
“requestApiVersion”: “v4.0”,
“request”: “http://api.aspose.cloud/v4.0/words/Propel_NCR Export PDF.docx/MailMerge?folder=ABC&withRegions=true&destFileName=ABC%2f6f82b7c7765cdd6e6edfe938a94fd9145244cd89.docx&cleanup=EmptyParagraphs%2cUnusedRegions%2cUnusedFields%2cRemoveTitleRow%2cRemoveTitleRowInInnerTables”,
“inputData”: null,
“outputData”: null,
“requestStartDate”: “2024-05-07T19:08:41.842324Z”,
“requestEndDate”: “2024-05-07T19:08:42.78948Z”,
“requestTraceId”: “Root=1-663a7c39-4d3a6d8015c644a0423c3811”
}
3

We apologize for the issue caused.
It seems the Aspose.Words Cloud service is now running smoothly. However, if you continue to experience any issues, please let us know

4

Thank you for confirming. What is the resolution time? Please share the root cause of the issue?

5

The root of the problem was network issues in the data center.