URGENT! 3 DAY OUTAGE - Getting Error while generating document in Salesforce

We have integrated with aspose from salesforce and were using it for more than 4-5 years. But suddenly it is now throwing an error ‘processAsposeApiCommand Aspose API command failed’. Can you please help asap ?

can we have an update please? this is impacting business production. We are also logging another issue for a different process that is not in salesforce where we are unable to generate pdfs. No changes have been made on our side.

Hi Team,

Can we please have an update asap ? As this is impacting business.

Hello - we need assistance as our process is down and impacting business operations.

Please provide an update. Our business operations are impacted and it has been 3 days since we reported this issue. There have been no code changes.

Hi, @pfrworksite
Can you please share your sample document and code to reproduce the issue? We will further proceed to assist you accordingly.