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Upload Word document to cloud storage issue with Aspose.Words Cloud API

Dear Support,

We have an issue using Aspose Cloud services.

When we upload a word document that has a Clickable reference within the document to another paragraph ( as seen in the attached document, the sections within the document with links) are being replaced with an error message: “Error! Reference Source not found."

Examples in attached doc: Page 10, section 5.5 has a click link to 5.3. Also page # 12, section 7.1.2

1. Is this is a known issue?
2. What can we do to avoid this and fix it ?
3. Is there a work around?

Thank you,

Hi Sireesha,

Thanks for your inquiry. Could you please share which document processing task you are performing on the shared document. We will then provide you more information about your query.