Free Support Forum - aspose.cloud

Timeout when fetching single slide


#1

We are getting timeouts, but I can’t see anything in the dashboard. Converting a single slide shouldn’t take 3 minutes I guess. What can I do to get this working?

[2018-12-21 08:47:31] local.ERROR: TIMEOUT: api call to http://api.aspose.com/v1.1/slides/1545381850-Rheuma2_FR_vVideo.pptx/slides/13?appSid=131c294b-65a5-4708-abb5-39acff418859&format=svg&signature=iwMBEC6G8ZcB7syjjAY3TNlP4og took more than 180s to return {"exception":"[object] (Aspose\\Slides\\ApiException(code: 0): TIMEOUT: api call to http://api.aspose.com/v1.1/slides/1545381850-Rheuma2_FR_vVideo.pptx/slides/13?appSid=131c294b-65a5-4708-abb5-39acff418859&format=svg&signature=iwMBEC6G8ZcB7syjjAY3TNlP4og took more than 180s to return at /srv/users/serverpilot/apps/medlounge-2018/vendor/aspose/slides-sdk-php/src/Aspose/Slides/APIClient.php:188)

By the way, I can’t access the paid support section despite that I’m a paying customer.


#2

@remolaubacher

We are sorry for the inconvenience caused.

Would you please confirm are you still getting the timeout errors? Moreover, please attach the input file if you are getting these errors specifically with a particular document.


#3

I’ll have to ask my client.


#4

Didn’t get a feedback yet, I guess it was just something temporary


#5

@remolaubacher

OK, thanks for updating us.