We are getting timeouts, but I can’t see anything in the dashboard. Converting a single slide shouldn’t take 3 minutes I guess. What can I do to get this working?
[2018-12-21 08:47:31] local.ERROR: TIMEOUT: api call to http://api.aspose.com/v1.1/slides/1545381850-Rheuma2_FR_vVideo.pptx/slides/13?appSid=131c294b-65a5-4708-abb5-39acff418859&format=svg&signature=iwMBEC6G8ZcB7syjjAY3TNlP4og took more than 180s to return {"exception":"[object] (Aspose\\Slides\\ApiException(code: 0): TIMEOUT: api call to http://api.aspose.com/v1.1/slides/1545381850-Rheuma2_FR_vVideo.pptx/slides/13?appSid=131c294b-65a5-4708-abb5-39acff418859&format=svg&signature=iwMBEC6G8ZcB7syjjAY3TNlP4og took more than 180s to return at /srv/users/serverpilot/apps/medlounge-2018/vendor/aspose/slides-sdk-php/src/Aspose/Slides/APIClient.php:188)
By the way, I can’t access the paid support section despite that I’m a paying customer.