Free Support Forum - aspose.cloud

Timeout obtaining oauth tokens

We are currently running into request timeouts while trying to obtain oauth tokens.

api.aspose.cloud

POST /oauth2/token

Dependency Properties

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Event time 6/8/2020, 11:13:22 AM (Local time)
Dependency type HTTP
Result code Canceled
Dependency call status false
Dependency duration 1.7 min
Remote dependency name POST /oauth2/token
Event time 6/8/2020, 11:13:22 AM (Local time)
Message The operation has timed out.
Exception type System.Net.WebException
Failed method Aspose.Storage.Cloud.Sdk.Internal.ApiInvoker.GetResponse

I’m also noticed that when I log into my dev account and try to navigate to dashboard.aspose.cloud (using the nav bar), it is unresponsive.

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image.png (3.7 KB)

The dashboard eventually shows up after several minutes. I’m not sure if it’s the same issue that is causing our API requests to timeout.

It has been down for at at least 7 hours. Is anybody at all working on it?

@shatteredarm1

We are truly sorry for the inconvenience. Yes, we are investigating the issue with high priority. We will fix the issue and share the details asap.

@shatteredarm1

It should work now. Our SQL server was very busy. We have re started it and investigating the issue to avoid this in future.