Throwing error when calling document


#1

There seems to be an issue with Aspose, they are throwing us this error ‘{“Message”:“Error while get file ‘’ from storage: Invalid Amazon S3 file path 41443/e296630a-1e54-4156-905f-4a960d282e95/”}’

Error: Error while get file ‘’ from storage: Invalid Amazon S3 file path 41443/e296630a-1e54-4156-905f-4a960d282e95/ => Error while get file ‘’ from storage: Invalid Amazon S3 file path 41443/e296630a-1e54-4156-905f-4a960d282e95/ => Invalid Amazon S3 file path 41443/e296630a-1e54-4156-905f-4a960d282e95/. Method: Execute document mail merge operation… Parameters: name ‘standard_attendees.docx’,withRegions ‘True’,mailMergeDataFile ‘’,cleanup ‘UnusedRegions,UnusedFields’,filename ‘’,folder ‘standard_templates’,useWholeParagraphAsRegion ‘True’,destFileName ‘’

Also is there a direct way to contact Aspose rather than this forum.


#2

@mick99

Thank you for contacting Aspose Support.

We tested the API, the problem is not with Aspose API but with Amazon S3 storage configuration. I have logged the issue in our internal tracking software and our Platform team is looking into this issue. As soon as I have some updates regarding resolution progress, I will update you here.

We are sorry for the inconvenience caused.