System.ComponentModel.LicenseException: The metered license does not suite to use with the docker version

Aspose.Total Cloud Product Family
1

Hello Team,

Our company has purchased the following product https://purchase.aspose.cloud/buy.

I get the following exception when trying to run Aspose docker image Docker, following the instructions at How to Run Docker Container|Aspose Words Cloud Docs

System.ComponentModel.LicenseException: The metered license does not suite to use with the docker version

The following license type is being applied…
Site: aspose.cloud
Product Name: Aspose Cloud Self-Hosting
Public Api Key: (omitted)
Private Api Key: (omitted)

Thanks in advance for your help.

2

@sunnymgx

We are sorry for the inconvenience. We are looking into the issue and will update you soon.

3

@sunnymgx
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2484

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

4

@sunnymgx

Can you please share your cloud metered license credentials via a private message ? It will help us reproduce and fix the issue.

5

@tilal.ahmad. Thanks for your prompt action. I have sent you a private message regarding this.

1 Like
6

@tilal.ahmad you can close this ticket. We were using the private key twice. Stupid mistake, only human can do :slight_smile:
Thanks for your time.

7

@sunnymgx

Thanks for your feedback. It is good to know that your issue is resolved. Please feel free to contact us for any further assistance.