Stream incorrect or unsupported! AmazonS3 Storage exception

Aspose.3D Cloud Product Family
1

I’ve created AWS S3 bucket and configured a use with IAM role to have read/write access to this bucket.

I’ve created a new storage type AWS S3 and properly everything configured. I’ve confirmed that connection is valid:

However, triggering the conversion with API returns the following error:

{
  "RequestId": "d1f16b0a5e8a9048b55e2111fb367b19",
  "Error": {
    "Code": "internalError",
    "Message": "Stream incorrect or unsupported! AmazonS3 Storage exception: The specified bucket is not valid. Bucket 's3://xxxxx', FilePath 'original/unit-a.jt'",
    "Description": "Operation Failed. Internal error.",
    "DateTime": "2025-12-19T14:54:29.0905602Z",
    "InnerError": null
  }
}

This is the cURL request I’m sending:

curl -X POST "https://api.aspose.cloud/v3.0/3d/saveas/newformat?name=unit-a.jt&newformat=gltf2_binary&newfilename=unit-a.gltf&folder=original&IsOverwrite=true&storage=3D%20Models" -H "accept: application/json" -H "authorization: Bearer xxxx" -H "x-aspose-client: Containerize.Swagger"

What else am I missing?
Screenshot 2025-12-19 at 9.57.01 AM.png (9.07 KB)

2

@vasyl.martyniuk

Thank you for bringing this to our attention. We’ve opened a ticket for your issue in our internal tracking system, and our team will begin working on it early next week as soon as we’re back. We appreciate your patience and will keep you updated on our progress.

Issue ID(s): THREEDCLOUD-109

Best Regards

3

@vasyl.martyniuk
It appears that the bucket name includes an unnecessary s3:// prefix. Please note that the “Verify Connection” button on the dashboard does not check whether the bucket actually exists. To confirm the bucket’s availability, go to Dashboard → Files → Your Storage and verify the configuration there.

Thank you!