Specified content type is not supported: application/pdf. when converting a pdf to markdown


I got an error “Specified content type is not supported: application/pdf” when trying to convert a pdf to markdown while on a different sandbox with the same file it works fine.

Can you help me out on this?



We are sorry for the inconvenience. Please share your input document along with the sample code to investigate the issue.

Here are the requested informations

test-bad.pdf (180.7 KB)

test-good.pdf (180.5 KB)

const pdfApi = new WordsApi(<id>, <secret>);
  const requestDocument = fs.createReadStream("./test.pdf");
  const request = new ConvertDocumentRequest({
    document: requestDocument,
    format: "md",

 const test = (await pdfApi.convertDocument(request)).body.toString();

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2634

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