Since this morning we have experienced a significant increase in processing/response time when generating word documents through the API.
Our logs show the average time is usually 3-5 seconds, however since this morning all tasks have exceeded 30 seconds and then return a 504 timeout as we use Lambda to process the API requests and it has a hard 30 second limit.
Can you please look into this degredation of performance ASAP. It is a critical issue for us.
Thanks