Server timeouts since Friday

Aspose.Words Cloud Product Family
1

Hello,

we use Aspose through the Make.com integration platform. Since Friday, our scenarios keep failing because we are getting timeouts from the server. Each run fails on a different Aspose module, so it is not related to one specific operation or file.

A similar problem happened last week as well, starting on Friday and lasting over the weekend. From Monday to Thursday everything worked correctly, and since Friday we are seeing the issue again.

We did not change anything on our side. Could you please check if there is any issue on your side?

Thank you.

2

@metsk Could you please confirm whether you are using an Aspose Cloud product through the Make.com integration?

3

Yes, we are using Aspose Cloud. We call the Aspose Cloud REST API directly from Make.com using the standard HTTP module with Bearer token authorization, not a dedicated Aspose app.

4

@metsk I will move your topic to Aspose.Cloud. My colleagues from cloud team will help you shortly.

5

Hi, do we have any updates on this? The problem still persists on our side.

6

We are having the same problem - aspose.cloud - words

7

@metsk @chrisWTC please share if you are still experiencing this issue.

8

“ErrorCode”: 503,
“Message”: “Service Unavailable”,
“Data”: {},
“InnerException”: null,
“StackTrace”: " at Aspose.Words.Cloud.Sdk.RequestHandlers.ApiExceptionRequestHandler.d__2.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Aspose.Words.Cloud.Sdk.RequestHandlers.ApiExceptionRequestHandler.

9

@chrisWTC please share more details what method you call and when this error happened, and please share the client id