Reopen - 401 when converting XLSX to PDF

Aspose.Total Cloud Product Family
1

For past few days, I encounter

"error"=>{"code"=>"errorAuthorization", "message"=>"Unauthorized", "description"=>"Operation Failed. The authorization data is incorrect."

We have been using https://api.aspose.cloud/v3.0/cells/convert/pdf API.
The token is generated via https://api.aspose.cloud/connect/token using client_credentials grant.

I have also words and slides API in use, and they seem not to have a problem, but they are on v4.0 path.
We are using HTTP API making requests with our in-house client in Ruby.

Note: I tried the same request using Node.js SDK with the same error.

{
  "response": {
    "debugId": 2,
    "headers": {
      "date": "Mon, 20 May 2024 11:19:05 GMT",
      "content-type": "application/json",
      "transfer-encoding": "chunked",
      "connection": "close",
      "server": "nginx/1.19.9"
    },
    "statusCode": 401,
    "body": {
      "requestId": "28870a54-26a1-4941-ac0a-4f27a597962a",
      "error": {
        "code": "errorAuthorization",
        "message": "Unauthorized",
        "description": "Operation Failed. The authorization data is incorrect.",
        "dateTime": "2024-05-20T11:19:05.6646297Z",
        "innerError": null
      }
    }
  }
}

We were told the issue will be fixed, but we are still experience this issue.

2

@Cloudinary ,
Due to the change of the Authority address, the existing SDK package is abnormal, please upgrade to the latest version 24.5. If you are not using the SDK, please update the address where you obtained the access token to https://id.aspose.cloud/connect/token

3

Thank you. Are all apis going to use this endpoint for authorization, or only cells? (like slides and words)

4

@Cloudinary ,
Due to billing and authentication issues, Cells Cloud has temporarily rolled back to the previous version, if you encounter authentication problems again, please re-use the https://api.aspose.cloud/connect/token to obtain an access token

5

Thank you, when will it be expected to return to https://id.aspose.cloud/connect/token endpoint?

6

@Cloudinary,
We have no plans to change shortly. We will keep you informed of any changes.

7

@Cloudinary
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): CELLSCLOUD-12832

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.