Regular 502 errors in https://api.aspose.cloud:443/v1.1/cells

Aspose.Cells Cloud Product Family
1

We are seeing regular 502 Bad Gateway errors in requests to
https://api.aspose.cloud:443/v1.1/cells

Approximately 50% of our requests are currently failing.

2

We are experiencing the same issue

3

@jsali @aspose.heffron.au ,
We will promptly investigate this issue, and we strongly advise you to upgrade to version 3.0 for optimal performance and enhanced features.

4

@jsali @aspose.heffron.au,

I received feedback from the platform indicating that the issue has been resolved. Please confirm whether the problem persists on your end.

5

The issue appears to be resolved.

6

Do you have directions on how to upgrade?

7

@jsali,
I’m going to ask the platform about it.

8

@jsali,
The recurring 502 Bad Gateway errors in requests are attributed to the AWS agent disconnection across multiple VMs hosting the product containers.
We upgraded the agent to the latest version, terminated the impacted EC2 instances, and the ASG resumed normal operation.