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PPTX to HTML5 Conversion in PHP Throws "500 Internal Server Error"

Aspose.Slides Cloud Product Family
,
#1

Hi,
When converting PPTX to HTML, it works fine. However, when converting PPTX to HTML5 throws an error as shown below.

Aspose\Slides\Cloud\Sdk\Api\ApiException*: [500] Server error: POST https://api.aspose.cloud/v3.0/slides/convert/Html5 resulted in a 500 Internal Server Error response: {“error”:{“code”:“internalError”,“message”:"SolidFillColor is unavail (truncated…) in Aspose\Slides\Cloud\Sdk\Api\ApiBase->httpCall() (line 89 of C:\xampp\htdocs\MyDemoWebsite\drupal-7.82\sites\default\modules\form_example\vendor\aspose\slides-sdk-php\sdk\Api\ApiBase.php).

#2

@chandanav1609,
Thank you for contacting support.

Please check your results using the latest version of Slides Cloud SDK if it is possible. If the issue persists, please share the following:

  • input presentation file (you can zip the file and upload it here)
  • code example that reproduces the error
  • Slides Cloud SDK version you used
  • PHP version you used
#3

Hi Andrey_Potapov,
My Slides Cloud SDK version has been updated from 22.2 to 22.3 but I still get the same error.

Please find the below details.

  • Slides Cloud SDK version: 22.3.

  • PHP version: 7.3.0,

  • code:
    $slidesApi = new SlidesApi(null, $config);
    $result = $slidesApi->Convert(fopen("$filepath", ‘r+’), ExportFormat::HTML5);

  • input presentation file:
    artificial.zip (1.1 MB)

#4

@chandanav1609,
Thank you for the additional data. I’ve reproduced the same error on my side and added a ticket with ID SLIDESCLOUD-1437 to our issue tracking system. We apologize for any inconvenience. Our development team will investigate this case. You will be notified when the issue is resolved.

#5

Just a gentle reminder, if you have a solution to this issue let me know

#6

@chandanav1609,
Our development team will do their best to resolve the issue you encountered. We will inform you of any progress.

#7

Just a gentle reminder, if you have a solution to this issue let me know

#8

@chandanav1609,
I’ve requested information about the issue from our developers for you. We will let you know soon.

#9

@chandanav1609,
Our development team has reported that the issue is tentatively planned to be solved in version 22.6.