PdfToHtml Conversion Gateway Timeout Error

Aspose.Words Cloud Product Family
1

I am getting gateway timeout error. The file size is 10.8 MB.
public async Task ConvertLocalPdfToHtml(string pdfFilePath, string outPutHtmlFile)
{
try
{
var wordsApi = new WordsApi(new Configuration { ClientId = Setting.AsposeConfig.ClientId, ClientSecret = Setting.AsposeConfig.ClientSecret, Timeout = Convert.ToInt32(TimeSpan.FromMinutes(10).TotalSeconds) });

            var fileInfo = new FileInfo(pdfFilePath);

            var requestDocument = fileInfo.OpenRead();
            var convertRequest = new ConvertDocumentRequest(requestDocument, "html");
           
            var actual = await wordsApi.ConvertDocument(convertRequest);                

            var fileStream = System.IO.File.Create(outPutHtmlFile);
            actual.CopyTo(fileStream);
            fileStream.Close();

            return new JobResult { success = true };
        }
        catch (Exception ex)
        {
            return new JobResult { success = false, message = ex.StackTrace };
        }
    }
2

@AOScan

Please share your input document with us. We will investigate the issue and guide you accordingly.

3

Here is the pdf file which I am going to convert. You can use the link to download and test it.
https://www.dci.gov.ky/documents/2024-01-03-15-21-58-TB–December-2023.xlsx.pdf

4

@AOScan
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2601

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

5

The issues you have found earlier (filed as WORDSCLOUD-2601) have been fixed in this update. This message was posted using Bugs notification tool by Ivanov_John