Operation for Split Takes a Long Time (Over an Hour Now) in Created State

Aspose.Slides Cloud Product Family
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1

I have this operation:
1d2e97bc-635d-4083-b04b-b3ba775a1ccf

This operation is now over an hour in created state and it is one of many in my list.

2

@a.hellmann

What you’re seeing

The split operation is staying in the Created state, which indicates that the request has been received but the processing has not completed.

Use the Interruptable Library to cancel a long‑running task

Aspose Slides 18.4 introduced InterruptionToken and InterruptionTokenSource, which let you abort long‑running operations such as deserialization, serialization, and rendering [1][4].

Example (C# / .NET)

var tokenSource = new InterruptionTokenSource();
var loadOptions = new LoadOptions { InterruptionToken = tokenSource.Token };

using var presentation = new Presentation("big.pptx", loadOptions);

// start the split (or any other long‑running operation) here

// after a timeout, cancel the operation
tokenSource.Interrupt();   // aborts the ongoing processing
  1. Cancel the stuck operation using the token as shown above.
  2. Retry the split after simplifying the source presentation (e.g., reduce size or split it in smaller batches).

If the problem persists after cancelling and retrying, please provide the operation ID, the size of the source file, and the exact API call you used so that further investigation can be performed.

3

Thank you @Professionalize.Discourse

how do I find and cancel all currently created operations, as I did not use the interrupable api yet?

They seem to block everything as every new operation also stalls in the created state.

A new one for example is the operationID 51860cbd-5280-4c67-b5fc-5700efa66b2e

The call I did is a simple split operation on an presentation in my storage:

        val thumbnailOperationId = slidesAsyncApi.startSplit(
            data.workfileName,
            SlideExportFormat.PNG,
            null,
            appProperties.maxContentImageWidth,
            appProperties.maxContentImageHeight,
            1, 1,
            resultFolder,
            null, null, null, null,
        )

The file is a simple presentation with 5.5MB on an Azure Blob Storage.

In my logs I see multiple processes failing yesterday with the error message: IllegalStateException: Zip file closed. After that, everything seemed to stop working.

4

@a.hellmann,
We are sorry you encountered this problem. We need more details to investigate the case. Please share the following:

  • The sample presentation file.
  • The version of Aspose.Slides API you are using.
5

So the operation id is 696bb1f7-2e28-4b50-96fc-0a72acd9b4eb

The presentation is added to this post as an attachment. But it is really just a simple presentation with one slide with a default title subtitle structure.
Test Presentation.pptx.zip (25,0 KB)

I use java sdk 25.10.0

6

@a.hellmann,
Thank you for the details. I have reproduced the issue you described. We apologize for any inconvenience caused.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-2085

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.