OMR RecognizeTemplate api issue

Aspose.OMR Cloud Product Family
1

Hi,
Below api is returning error and result as null. Can you please look into this?
Atlease it should return error or result as an array but both error and result are returned as null.
Please look into this.
https://api.aspose.cloud/v5.0/omr/RecognizeTemplate/GetRecognizeTemplate?id=“d55e6c4f-b254-4822-b422-a2c412022cb6”’

2

@shashiakk

It seems you are encountering an issue with the OMR RecognizeTemplate API, where both the error and result are returning as null. This situation has been reported by other users as well, indicating that there may be a temporary problem with the API.

In a similar case, a user reported receiving a response with a null ID and an internal server error message. The support team acknowledged the issue and opened a ticket for resolution. They confirmed that they were actively working on fixing it.

If you are still facing this issue, I recommend checking the API status or any updates from the Aspose support team. Additionally, you might want to try again later, as these types of issues are often resolved quickly.

For further assistance, you can also consider reaching out to Aspose’s paid support services for priority help.

If you have any more questions or need further clarification, feel free to ask!

3

Hi,

Any update on the fix?

4

Hi, I have the same problem. Is there any update on the fix?

5

@shashiakk
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): OMRCLOUD-246

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

Hello,
@angelaltarodri, @shashiakk

I have investigated current status of service and was unable to replicate the issue.
I was unable to find any references to “d55e6c4f-b254-4822-b422-a2c412022cb6” request in error logs.

Does the GetRecognizeTemplate returning error at the current moment?
Can you share a sample of the PostRecognizeTemplate request, that later on will return null?

Thank you!

7

Hi
Iam using OMR Api v5.1, but I have problem when send image to recognize.
I pass the filled template as base64 and the omr file (which in the genarate response) as base64

but I got error response
{
“type”: “RFC 7231 - Hypertext Transfer Protocol (HTTP/1.1): Semantics and Content”,
“title”: “Unsupported Media Type”,
“status”: 415,
“traceId”: “00-7e3ca791866c8a07df9e8d3c676fff7c-e8e8755305d9bf97-00”
}

8

@mzfr.rgab98

We have updated the ticket information with the details you provided. We will be analyzing it further and will let you know as soon as we have some results to share. Please spare us some time.

9

Hello, @mzfr.rgab98

Can you provide a sample of the request that throws the error: body, header and url?

10

Header
Authorization: Bearer token
“images”:“base64 scanned image”
“images”:“base64 omr file”
“outputFormat”:“Json”,
“recognitionThreshold”:“35”

11

curl -X POST “https://api.aspose.cloud/v5.1/omr/RecognizeTemplate/PostRecognizeTemplate” -H “accept: text/plain” -H “Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.” -H “Content-Type: multipart/form-data” -H “x-aspose-client: Containerize.Swagger” -d {“images”:“c”,“omrFile”:“c”,“outputFormat”:“Json”,“recognitionThreshold”:“35”}

12

Hello, @mzfr.rgab98

I can confirm the issue, and we are working right now to resolve it.
Thank you for bringing it to my attention. I will keep you informed of the progress and notify you once it has been resolved.

13

Hello, @mzfr.rgab98
I have resolved issue with “Unsupported Media Type” on v5.1 API version.
Please confirm if issue is resolved.

@shashiakk , @angelaltarodri
Please confirm if described null issue is still appear and provide example, if possible.

Thank you!