OMR RecognizeTemplate api issue

Aspose.OMR Cloud Product Family
1

Hi,
Below api is returning error and result as null. Can you please look into this?
Atlease it should return error or result as an array but both error and result are returned as null.
Please look into this.
https://api.aspose.cloud/v5.0/omr/RecognizeTemplate/GetRecognizeTemplate?id=“d55e6c4f-b254-4822-b422-a2c412022cb6”’

2

@shashiakk

It seems you are encountering an issue with the OMR RecognizeTemplate API, where both the error and result are returning as null. This situation has been reported by other users as well, indicating that there may be a temporary problem with the API.

In a similar case, a user reported receiving a response with a null ID and an internal server error message. The support team acknowledged the issue and opened a ticket for resolution. They confirmed that they were actively working on fixing it.

If you are still facing this issue, I recommend checking the API status or any updates from the Aspose support team. Additionally, you might want to try again later, as these types of issues are often resolved quickly.

For further assistance, you can also consider reaching out to Aspose’s paid support services for priority help.

If you have any more questions or need further clarification, feel free to ask!

3

Hi,

Any update on the fix?

4

Hi, I have the same problem. Is there any update on the fix?

5

@shashiakk
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): OMRCLOUD-246

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

Hello,
@angelaltarodri, @shashiakk

I have investigated current status of service and was unable to replicate the issue.
I was unable to find any references to “d55e6c4f-b254-4822-b422-a2c412022cb6” request in error logs.

Does the GetRecognizeTemplate returning error at the current moment?
Can you share a sample of the PostRecognizeTemplate request, that later on will return null?

Thank you!