New customfonts are not picked by Salesforce UI

Aspose.Words Cloud Product Family
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1

Hi,
We are trying to convert word doc to PDF with Salesforce and Aspose integration.
But correct font is not picked .
Currently using version V4.0 . I tried with version v1.1 aswell.
With both the version correct font is not picked up.
Input file. expected fonts : Montserrat and Source_Sans
Live Speaker Program Invite.docx (192.3 KB)

Output file :
Live Speaker Program Invite-Merged.PDF (153.8 KB)

Please find client id : 9f89af72-cb2f-449a-8139-44416b857982
Please let us know if you need any other information regarding same.
This is impacting couple of our clients and Expecting the solution asap.

Thanks in advance

2

Hi,
Do we have any update on this?

3

Hi
Any update on this?

4

Please let us know what API you use. PDF or Word?

5

We are converting word document to PDF.
API we are hitting is : https://api.aspose.cloud
Endpoint URL: https://api.aspose.cloud/v4.0
AccessToken URL: https://api.aspose.cloud/connect/token

6

Please share the complete URL, as I don’t see what parameters and what method you use.