Message: [500] Error connecting to the API (https://api.aspose.cloud/v4.0/words/convert?format=pdf)

Aspose.Words Cloud Product Family
1

We are receiving the following error every time we try to connect to the API, please can you help ASAP:

An uncaught Exception was encountered

Type: Aspose\Words\ApiException

Message: [500] Error connecting to the API (https://api.aspose.cloud/v4.0/words/convert?format=pdf)

Filename: /home/197323.cloudwaysapps.com/gzthwqejqr/public_html/application/web/third_party/aspose/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php

Line Number: 2649

Backtrace:

File: /home/197323.cloudwaysapps.com/gzthwqejqr/public_html/application/web/third_party/aspose/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php
Line: 2608
Function: convertDocumentWithHttpInfo

File: /home/197323.cloudwaysapps.com/gzthwqejqr/public_html/application/web/controllers/MO/Eviction.php
Line: 6453
Function: convertDocument

File: /home/197323.cloudwaysapps.com/gzthwqejqr/public_html/index.php
Line: 315
Function: require_once

2

Sorry for the inconvenience; I contacted our admin team, as it seems for some reason, some requests have failed, but others work fine.

3

Why it’s happening for some requests?
We need to fix it ASAP.

4

I can tell you why only when admins find out what is happening.
Once I have any new information, I will contact you.

5

The issue is fixed. Sorry for the inconvenience.

6

What causes that issue?

7

It was a virtual machines outage.