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Long wait time for processing PDF

Hi team,

We are experiencing an extended processing time starting this morning from 15 seconds to 45-50 seconds on the same 40 kb word document. (PDF result is about 90kb)

Our process is two steps. First, generate the document using mailMerge from a template then we download the new document in PDF format. (Both on v4.0/words)

It seems like the PDF converting is where things got slowed down but not sure what’s really behind it. This is causing a lot of issues since our pipeline is on build on Heroku and they have a strict 30-second timeout for routing.

Is this a temporary slowdown on the backend or this is something we can fix?

Thank you.



We will appreciate it if you could please share your sample code and document. It will help us investigate and guide you exactly.