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Java Convert Large DOCX file to PDF Throws 504 Gateway Timout Error

I encountered a 504 gateway timeout error when using the Aspose Cloud service to convert a docx file to pdf. However, the same docx file was successfully converted two months ago. Is there any recent change or bug that could cause this issue?

@n45284 Could you please attach your document here for testing? We will check it and provide you more information.
Do you use Cloud or on-premises version of Aspose.Words?

here is the docx, thank you.
and the convert code what I used is like this:

var wordApi = new WordsApi("clientid", "secretId", null);
var request = new ConvertDocumentRequest("file byte", "pdf",null, null, null, null);
wordApi.convertDocumentAsync(request, new ApiCallback<byte[]>() {...}

@n45284 Thank you for additional information. on-premises version of Aspose.Words for Java converts the attached document fine.
I will move your request into Aspose.Words for Cloud forum. My colleagues from cloud team will help you shortly.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2326

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

thank you for the advise, I will check Paid support service policies.

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