Issue with PDF to Docx Conversion - Bullets Malformed when more than 8 items in a list

Hello, we are currently using Aspose word cloud to convert PDFs to DOCx. The conversion works great except for when there are more than 8-10 items in a list. When there is this amount, the bullets become malformed. Some bullets come through correctly, while others are converted as symbols or images.

The current steps in our conversion process:

  1. HTML to PDF uding DOMpdf
  2. PDF to DOCx using Aspose.Words Cloud with PHP

I’ve attached the original PDF and the converted DOCx files to show the issue happening with only a list on the page.

converted-doc-with-bullet-issue.docx (12.3 KB)
original-pdf.pdf (2.2 KB)

Any insight into what could be causing this?

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-2627

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.