Issue when converting docx to PDF - errorAuthorization

Aspose.PDF Cloud Product Family
1

We have this error when we call the API to convert docx to PDF:

{“requestId”:“f3a730ee5d8e3452f0474022866cb2d3”,“error”:{“code”:“errorAuthorization”,“message”:“Unauthorized”,“description”:“Operation Failed. The authorization data is incorrect.”,“dateTime”:“2025-03-13T08:57:07.1854802Z”,“innerError”:null}}

Could you help please ?

Thanks.

2

@g.hey
Can you please share your sample document and code to reproduce the issue? We will further proceed to assist you accordingly.

3

Thank you for your prompt answer.
It works this day with the same file without code change.
Was there a service disruption yesterday around 2025-03-13T08:57:07.1854802Z ?

Thanks.

4

@g.heu
The service is available without interruptions. You may encounter this error if your authentication token has expired.