Intermittent 500 Internal Server Errors when Using Aspose API for PPT Manipulation

Aspose.Slides Cloud Product Family
1

Hi @andrey.potapov,

I am currently using the Aspose API to perform the following operations:

  1. Uploading a PPT file to storage.
  2. Adding various objects (e.g., Excel, Prism) to the PPT file.
  3. Downloading the modified PPT file.

While these APIs generally work as expected, I am encountering intermittent 500 Internal Server Errors. The issue is inconsistent—sometimes the same API call successfully returns a 200 response, while other times it results in a 500 error. This inconsistency makes it difficult to identify the root cause.

Could you please provide insights into why these errors occur sporadically and if there are any recommended steps to avoid them?

2

@VoyagerIT,
Thank you for contacting free support.

Unfortunately, I can’t yet say what might be the cause of this error, we need more details to investigate the case. Could you please share the original files and code example to reproduce the error?