Inconsistent Revision Display (Balloons vs Inline) in Aspose Words Compare Feature

Aspose.Words Cloud Product Family
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Hi Support Team,

We are currently utilizing the self-hosted version of the Aspose.Words Cloud module, specifically the Compare Documents feature.

At the time of comparison, we observed an inconsistency in how the track changes are displayed when text is added. In some cases, the changes appear in balloons, while in others, they are displayed as inline —this occurs regardless of the track changes display settings in Microsoft Word. As a result, we are unable to reliably predict or control the formatting of tracked changes, which is affecting our workflow.

We kindly request your assistance in investigating this behavior and providing guidance or a solution to ensure that all tracked changes, especially insertions, are consistently shown in balloons.

For your reference, we have attached:

Looking forward to your support and resolution.

2

Thanks for sharing all the data for testing. I will create a ticket for further investigation.

3

@Legal_Solutions_Dept
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSCLOUD-3062

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