for 48 hours now we’re getting intermittent 504 timeouts putting files for word to pdf conversion.
https://api.aspose.cloud/v4.0/words/convert?format=pdf -X PUT
@bingapiadm
Please share your client id I will check the logs
But in general we didn’t observe any disruption in API work
03cdc667-ce4c-4414-a9ff-624e82f87f12
Started a few days ago.
@bingapiadm
I checked the logs and didn’t find any error that may cause this type of exception from our side, but what I found is there are documents you convert with procession time of 5 seconds, it might be connected to the file size or overall document structure, but please make sure you set up appropriate timeout at your client, as I see you don’t use sdk.
We added an appropriate timeout a day or 2 back and it made no difference.
File sizes are reasonable i.e. <=1Mb
File structure shouldnt be an issue because when the same file is resubmitted later it works.
Issue looks to be resolved now.
We have done nothing.
@bingapiadm
Glad to hear now everything works, although we didn’t change anything at our side either. So it looks like a network issue somewhere between your servers and ours.