Html TO PDF Conversion Error Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0

Aspose.HTML Cloud Product Family
1

Hi there I encountered the following error when attempting to convert from HTML to PDF. I haven’t ever encountered this issue while testing Aspose locally, up until I tested today and now am receiving this error:

Program.Main: An Error has Occurred
System.AggregateException: One or more errors occurred. (Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.)
—> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value)
at Aspose.HTML.Cloud.Sdk.Runtime.ApiInvoker1.CallPostAsync(String url, HttpContent content) at Aspose.HTML.Cloud.Sdk.Runtime.ApiInvoker1.CallPostAsync(RequestUrlBuilder urlBuilder, HttpContent content)
at Aspose.HTML.Cloud.Sdk.Services.StorageService.<>c__DisplayClass21_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at Aspose.HTML.Cloud.Sdk.Services.StorageService.UploadFileAsync(String file, String remoteFileUri, String storageName)
at Aspose.HTML.Cloud.Sdk.StorageApi.UploadFileAsync(String file, String remoteFileUri, String storageName)
at Aspose.HTML.Cloud.Sdk.Services.ConversionService.UploadAsync(String folder, String basePath, String[] files)
at Aspose.HTML.Cloud.Sdk.Services.ConversionService.PrepareRequestBodyAsync(ConverterBuilder builder)
at Aspose.HTML.Cloud.Sdk.Services.ConversionService.<>c__DisplayClass12_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at Aspose.HTML.Cloud.Sdk.Services.ConversionService.ExecuteConversionAsync(ConverterBuilder builder, IObserver1 observer) at Aspose.HTML.Cloud.Sdk.Services.ConversionService.ConvertAsync(ConverterBuilder builder, IObserver1 observer)
at Aspose.HTML.Cloud.Sdk.ConvertApi.ConvertAsync(ConverterBuilder builder, IObserver1 observer) at Aspose.HTML.Cloud.Sdk.ConvertApi.ConvertAsync(String inputFilePath, IList1 resources, String outputFilePath, ConversionOptions options, IObserver`1 observer)
— End of inner exception stack trace —

2

@jclement

We are sorry for the inconvenience. We are looking into the issue and will update you shortly.

3

@jclement

Thanks for your patience. Please try again; it should be working now.

4

This is happening again today. Is there anywhere to check the status of the service? Why does it fail so regularly? Please advise ASAP as our client is unable to access their PDF files.

5

Thanks for your patience. Please try again; it should be back to normal. Usually you can check status here https://status.aspose.com/ We always follow the status on our end but if you see that something is wrong - the fastest way to make us check it is letting us know here on the forum.