Getting System.OutOfMemoryException on a Lot of Slide Split Operations

Aspose.Slides Cloud Product Family
,
1

We are getting a lot of System.OutOfMemoryException errors on Slide split operations. Here are couple of error logs:

#1--
"operation": {
    "_id": "1ce78181-76ae-4d05-ac47-382bcae75408",
    "method": "SPLIT",
    "status": "FAILED",
    "progress": {
      "description": "Slide converted",
      "stepIndex": 24,
      "stepCount": 24
    },
    "created": {
      "dateTime": {
        "$date": "2026-07-15T23:29:17.728Z"
      },
      "offset": "Z"
    },
    "started": {
      "dateTime": {
        "$date": "2026-07-16T06:46:53.291Z"
      },
      "offset": "Z"
    },
    "failed": {
      "dateTime": {
        "$date": "2026-07-16T06:51:39.178Z"
      },
      "offset": "Z"
    },
    "error": {
      "code": "error",
      "description": "Operation Failed. General Error.",
      "httpStatusCode": 400,
      "message": "AmazonS3 Storage exception: Exception of type 'System.OutOfMemoryException' was thrown."
    }
  }

#2 --- 
{
    "_id": "65b3b53a-d643-4947-936b-b8c197d19935",
    "method": "SPLIT",
    "status": "FAILED",
    "created": {
      "dateTime": {
        "$date": "2026-07-13T15:42:46.753Z"
      },
      "offset": "Z"
    },
    "started": {
      "dateTime": {
        "$date": "2026-07-13T15:42:47.235Z"
      },
      "offset": "Z"
    },
    "failed": {
      "dateTime": {
        "$date": "2026-07-13T15:44:03.127Z"
      },
      "offset": "Z"
    },
    "error": {
      "code": "PresentationLoadFailed",
      "description": "Could not load the presentation",
      "httpStatusCode": 400,
      "message": "Failed to load the presentation: Exception of type 'System.OutOfMemoryException' was thrown."
    }
  }

Any suggestion on how to resolve this?

2

@enablix,
Thank you for sharing the error details and operation IDs.

To investigate the issue further, could you please provide the following information:

  • The source presentation files for the failed operations. You can upload them here in a ZIP archive or share them through a file-storage service.
  • The code or complete REST API requests used to perform the split operations, including all request parameters.
  • The Aspose.Slides Cloud SDK name and version, if an SDK is being used.

This information will help us reproduce the issue and determine whether it is related to particular presentations, request parameters, storage access, or concurrent processing.

3

Andrey,

The file in question cannot be shared on a public forum due to confidentiality constraints. Is there an option to share the file securely with Aspose team?

4

@enablix,
Yes, you can share the presentation securely via a private forum message.

Please follow these instructions. Although the instructions refer to license files, the same method can be used to share any confidential files.

5

@enablix,
Thank you for the sample presentation file. I have reproduced the problem where an OutOfMemoryException is thrown during a slide-splitting operation. We apologize for any inconvenience caused.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESCLOUD-2132

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

Hi Andrey,

You had mentioned that you have opened a ticket in the internal issue tracking system. The Issue ID: SLIDESCLOUD-2132.

At the end of the ticket thread, I see a message that says: SLIDESCLOUD-2132 ---- Status : Resolved

Is SLIDESCLOUD-2132 resolved? Because we are still able to reproduce the issue that we reported earlier.

7

@enablix,
You are right, the issue has been resolved. I’ve asked our developers which version will include the fix. I will let you know as soon as I find out.

8

Thanks Andrey.

Note that we use Aspose Cloud. Can you confirm with developer whether or not this is available on Aspose Cloud?

9

@enablix,
Unfortunately, I am still waiting for feedback from our development team. I have reminded them about this issue and will update you as soon as I receive any new information.

We apologize for the delay and appreciate your patience.

10

@enablix,
We have increased the resources allocated to the service to improve its stability and handling of resource-intensive operations. This change was made on the server side and did not require a new deployment or a new version of Aspose.Slides Cloud. Please check the issue again.